PRESS RELEASE: - MyCRM launch eMap 1.2 for Microsoft® Dynamics CRM 2011 and 2013

“eMap 1.2 is the first release with the integrated data service giving access to over 60 million business records, and completes a milestone that has been in the plan for some time” stated Sales and Marketing Director, Alistair Dickinson Isle of Wight, UK 22nd July 2014 MyCRM, the Isle of Wight-based solution provider and software development company, has today announced the next GA (General Availability) release of eMap using Microsoft® Bing Maps for Microsoft® Dynamics CRM. Effective immediately, the latest solution can be downloaded as a trial from the MyCRM Download Centre: http://downloads.mycrmgroup.com/eMap2013.aspx.   Existing eMap customers receive... [More]

The secret to successful customer engagement

Technology has brought business a long way in the last few years, but there is no doubt that it will forever be the age of the customer. This means that engagement between employees and customers is more critical than ever. In most cases, engaged customers are typically better brand advocates, more loyal, and spend more money with that business. Therefore, it is important for businesses to have a clear understanding of the foundation of customer engagement in terms of how to attract and influence them. Here are some secrets to engaging the customer that every business owner should know. Trust and transparency Even though this is business, there is an emotional component to customer engag... [More]