Making User management easy in Microsoft CRM 2011

A number of our larger hosted and on-premise customers all seem to report the same problem in that they are not able to manage CRM user information effectively.   In many cases the CRM administrator from the organisation has had to remote into end users laptops or desktop to change personal settings and this increases the work load of many System administrators. We took the suggestions made and created a wish list with the intention of creating a better user administration experience in Microsoft Dynamics CRM 2011 Our goal was to enable System administrator to have extended user settings for CRM and expose additional features that have been excluded from the standard Microsoft CRM admin area.   Introducing eUser – Extended User Settings eUser from MyCRM Extended is an extended solution for User Management and administration of end system users which becomes a valuable add-on post a hand full of CRM users. There are two main features sets with the new functionality and these are extended end-user settings and bulk end user settings First we take a look at some of the end user extended record settings.   As you can see from the screen shot below we have exposed a number of the options that end users can select for themselves so that an administrator can set these when adding a user account The General tab shows how to set among other things dates and currency for the end user      If we now take a look at the extended activities tab you can see that extra setting have been created to allow an administrator to day and times      On the final extended user tab you can see a number of exposed features under formats, Email and Privacy       These final settings will enable administrators to set language, tracking and error responses. We now go on to look at the new bulk setting features of the new user setting solution. Introducing eUser – Extended Bulk Settings In this part of the solution we show the new features for bulk setting user permission in CRM 2011  Here an administrator can bulk set how many records a user sees by default, the advanced find mode, the default tab and default pane for selected users.   On the email tab as before the administrator can see options around email setting for the selected users.   The advanced find has also been configured to easily add selected users across the enterprise, so that an administrator can change setting on bulk          The new eUser module will be released via the download centre in March 2012 and will have a full 14 day trial. To find out more about MyCRM Products and services please visit http://www.mycrmgroup.com To register for a free download account please visit http://downloads.mycrmgroup.com   With kind regards   Alistair  

New Hosted CRM 2011 services launched – Enterprise CRM

Here at MyCRM we have now launched the latest version of our managed services for Microsoft CRM 2011, as before we have opted to add value over price per month and are pleased to offer 3 great solution packages from entry level to enterprise. Enterprise CRM Included in the Per User price:• Full CRM License for access to Microsoft Dynamics CRM 2011• Unlimited telephone and email support• 5GB storage per CRM user• Data Backups – Nightly• Data Backup retention for 7 Days• Monthly Backup Download on request• 95.95% Network Uptime Guarantee Extra above standard CRM • 32 hours service time free for setup and configuration • Fully Integrated Email Marketing with unlimited emails http://downloads.mycrmgroup.com/eCampaign.aspx • Integrated Document Creation with ePDF http://downloads.mycrmgroup.com/ePDF.aspx • Integrated Number and form auto population with eNumber http://downloads.mycrmgroup.com/eNumber.aspx • Integrated Tax calculation for key entities including product line override http://downloads.mycrmgroup.com/eTax.aspx • Integrated 360 degree of the customer with eView http://downloads.mycrmgroup.com/eView.aspx • Integrated Document Management with SharePoint 2010 Optional Extras: • All CRM Extensions from the MyCRM Download Centre Supported• Additional Data Storage £9 per GB per month• Additional Consulting service packages from £2850 Our hosted environment is fully managed by MyCRM and is hosted from UK Data Centers. Our enterprise offering including support retails at £95 per user per month and includes service time built in for deployment and configuration, along with full telephone and email support. To request a Demo of a trial of MyCRM 2011 click here http://hosted.mycrmgroup.com/pricing.aspx Or you can visit our main site here http://www.mycrmgroup.com

New Hosted CRM 2011 services launched – Professional CRM



• Full CRM License for access to Microsoft Dynamics CRM 2011
• Unlimited telephone and email support
• 5GB storage per CRM user
• Data Backups – Nightly
• Data Backup retention for 7 Days
• Monthly Backup Download on request
• 95.95% Network Uptime Guarantee
• 16 hours service time free for setup and configuration
• Fully Integrated Email Marketing with unlimited emails
• Integrated Document Creation with ePDF
• Integrated Number and form auto population with eNumber
• Integrated Tax calculation for key entities including product line override
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CRM 2011 now even better with added BING

  One of the things we have toyed with for a little while is creating map integrations for CRM 2011 and after some recent conversation with the Microsoft Bing Team we have an approach to move forward on and to give an integrated experience with content and Maps. A couple of the features we wanted to include in CRM 2011 were In CRM 2011 Phase 1 On the left navigation you will have an eMap Icon this will present a Map, that will show all active Account, Contacts and Leads. 1. From the map you can navigate to open any of the displayed CRM records  2. You can use the search capability to find areas and related CRM Records i.e. Search ABC company   3. You can select to use Advanced find for supported record types and display the returned search criteria on the Map   4. You can draw an area on the map and create marketing list or export to Excel  On each contact, lead or account record 1. A map is added to each of the above record types 2. Additional GEO data is added to the individual record 3. Driving instructions are available from a post code you enter to the contact record along either estimated travel time 4. Additional views for birds eye view and street level will be incorporated   Additional features have also been implemented and are currently in design to see if they make the first version or if these are to be included in the second product development phase. Remember that integrating Microsoft Bing into a line of business application requires user licences and this is not a free integration, eMAP will be fully licenced with built in Microsoft End user licences for Bing Maps. If you would like more information please email sales@mycrmgroup.com or register with the MyCRM Download centre http://downloads.mycrmgroup.com/default.aspx