CRM and the sales team 9. December 2013 Alistair 2011, 2013, Business, CRM, CRM News, Customer, Dynamics, Hosted, Managed Service (0) A new article in the Business News Daily has taken an interesting new approach to the CRM process by asking exactly how the Wizard of Oz can teach companies about the CRM process. There are actually some interesting lessons within the piece: Sales teams should concentrate on closing It's important to remember that any CRM software should be used to help compliment the work that the sales staff are carrying out, and shouldn't mean that they spend all of their time simply adding information to a database: as the article states, they're not data entry clerks! It's important that the CRM software makes the sales process simpler. Optimise the solution around the sales team Again, this is a matter of ensuring that the sales team's abilities are complimented by the CRM software being used. Skilled sales people are capable of seeing opportunities and making the most of them. The CRM software being used should enable them to thrive in making the most of their already existing skills. It's important that it doesn't slow them down. Value the opinion of the sales team It's vital to always allow members of a team to contribute positively to the process in which they're involved. In this sense, it's vital that the sales team are able to work with management in order to improve the processes that the CRM software is linked with. They should be allowed to use their expert knowledge to help the management ensure that the software is working to the very highest levels of potential. Source: Business News Daily As we move in to 2014 and as economic growth returns to all areas of business you may be considering better CRM and automated system, if so, then contact MyCRM to help implement Managed CRM http://www.mycrmgroup.com About MyCRM MyCRM has over 20 years’ experience in understanding how CRM as a technology and CRM as a process can work in business and has therefore developed a number of off-the-shelf extensions to enhance CRM productivity. We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/ As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.