Event Invitation tracking in Microsoft Dynamics CRM 2011

by Alistair (MyCRM) 05 July 2012 13:58

We have recently been working with a number of our eCampaign customers to develop a complete solution for Event Invitation Tracking in CRM.

So what is Event Invitation tracking, in some circumstances your organisation many want to send customers an invitation to attend a webinar or an event that is being held, and track the responses in CRM to create a list of contacts that wish to attend,

We have done this in the following way by adding new entities to CRM for Event and Event responses



On the creation of an event in CRM, two URL’s are created for the Accept and Decline process and these can be used in eCampaign to send a bulk email with event invitations.

When a recipiant recieves the email they will have two options, below is an example of an email for an event in eCampaign




When a recipient selects the Accept button from the email they will be taken to your event page which details the event and will display a message saying they have opted to attend



Likewise if the recipient Declines a similar page is displayed with a message saying they are not attending.



For more information on eEvent and Invitation tracking please contact sales@mycrmgroup.com or register with http://downloads.mycrmgroup.com/

Thanks Alisatir 



Comments (2) -

Engagedots CRM
Engagedots CRM India
8/21/2012 1:05:12 PM #

CRM is the best tracking tool. we can easily forecast our business sales through it. In this competitive i would suggest every business to make use of CRM software to enhance their business profit.  


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About the author

I have been working, deploying and developing CRM solutions for the past 12 years, and set up MyCRMGroup in 2009 as an ISV and Partner CRM managed hosting company

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