It being a weekend I was just scouring all the latest news articles and posts around CRM and this post on Business 2 Community came to my attention as it highlights some of the keys point that make CRM a success in business.
Some organisation do make the mistake of believing that if they buy or subscribe to a CRM platform then they will have implemented great customer service. This idea is not exactly true, but they will be on the way to implementing great customer service as having the right software like Microsoft Dynamics CRM is a great starting point, along with a global provider like MyCRM.
Below are a number of key points that can help make CRM a success in any small, medium or enterprise organisation. Let’s look at these in more details and see why CRM software can be effectively managed in order to achieve the maximum results.
Tidy up the home page
As the area from which all tasks spring, it's important to ensure that the home page is clear and easy to navigate. If multiple clients are open at once, the name should appear somewhere on the title so it is easy to move around.
This enables an end user to quickly get access to the source of information about any one customer and a solution like Microsoft Dynamics is pre-configured to help define easy navigation.
Only open what is necessary
Keeping tabs open when they are not being regularly consulted is generally a bad idea. Keep the unnecessary tabs closed so you know exactly what you are looking at.
The new look and feel of a solution like Microsoft Dynamics CRM enables an end user to easily navigate the right information about a selected customer.
Always update everything
It is important to keep all prospects up to date. Not only will this ensure that you don't get lost in what you're doing, but it will also make it possible to pull completely accurate reports at any time.
Log all activities
It is important to make sure that all activities are logged so that the sales funnel can be accurately viewed. Whether it is a brief telephone exchange or an e-mail that was received, anyone looking at the folder should know exactly where the prospect is in the sales funnel.
Always ask questions
CRM software is usually quite flexible, so it is a good idea to ask if there are any settings that could be changed in order to make using the software easier. One minor change in terms of page structure could make the software a lot easier to use.
Source: Business 2 Community
To find out more about MyCRM please visit http://www.mycrmgroup.com/ and if you are already using Microsoft Dynamics then see the latest support offering here http://www.mycrmsupported.com
MyCRM has over 20 years’ experience in helping small to medium sized businesses understand and implement CRM as a technology and CRM as a process. We can help drive adoption and ROI in businesses and organisations that are implementing a marketing solution through a CRM like Microsoft Dynamics. You can read our customer testimonials here http://www.mycrmgroup.com/customers.aspx.
MyCRM don’t only provide a managed service but also off a range of product solutions which are off-the-shelf extensions to enhance CRM productivity, along with dedicated support packages to meet business requirements.
We offer from our own fully managed datacentre a licence per user Microsoft Dynamics CRM platform, you can see more about using MyCRM as a managed service here: http://hosted.mycrmgroup.com/
As an Independent Software Vendor (ISV) we offer a range of pre-built application extensions for your Microsoft CRM Solution. You can get access to a range of products for Microsoft Dynamics CRM from the MyCRM download centre here: http://downloads.mycrmgroup.com after registering for an account.