Helping Small and Micro Businesses Do More with Customer Engagement and CRM 25. January 2019 Alistair Blog, Business, CRM, Dynamics, Hosted, Managed Service, Sales, Solution (0) After 20 years of helping deliver a range of different software solutions to both public and private, big and small businesses, I have seen many changes in the CRM market. Some would argue that CRM no longer exists, and Customer Engagement Platforms are the new in thing. [More]