CRM software is known by many people to be an effective way to automate different customer management tasks. However, it can be used in a far for reaching way across all departments to manage customer data. In this article I found on Business 2 Community we’re going to take a look at the different areas that the software can have a positive overall impact on.
The avoidance of duplication
In any sales team, wasted time is lost money. CRM software can massively cut down on the amount of time staff spend dealing with something that has already been done, such as returning calls and creating lists of customers that require call backs. It can also help prevent duplication within the company's database.
No forwarding needed
In a traditional sales environment, data needs to be constantly forwarded to different sales staff so that they can take on different accounts. Within a CRM-based environment, this is no longer necessary; everyone can access the same information and the same software without leaving their desk. Again, this is a big time saver.
Everything can be recorded
The more information a company has about a customer, client or supplier, the more accurate and helpful they can be. CRM software means that every single interaction the company has with anyone of value, including other departments within the company itself, can be recorded in some way.
It's not just the sales team
It is worth remembering that CRM software can be set up to initiate workflows and other tasks for every single department, and its utility is not limited just to sales. Even departments as diverse as financial administration, human resources and purchasing can make use of the software. This ensures that the whole company is pulling in the right direction.
Source: Business 2 Community
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